remote enquiries 2013
Today, to use a seasonally inappropriate phrase, I’ve been making a list and checking it twice, and according to said list I received 871 enquiries last year. That’s remote enquiries (some college, mostly external) each requiring some individual research/checking and a substantive reply, not including simple requests for appointments or reprographics, nor including researchers in person at St Cross. Average 72/month – quietest month September with 51 (when we were closed to researchers but open to the public for much of the month), busiest November with 96. When I started in this post 9 years ago the average was 35/month.